Terms and conditions
The following purchase and payment terms are always valid when shopping at Kamado ApS
General information
Legal Name Kamado ApS
Business Form Party Company
CVR no. 41527528
Address: Birkehaven 515, 2980 Kokkedal
Postal code/city 2980 Kokkedal
E-mail address info@thermtecnord.com
Phone number +45 53 62 34 16
Year of Establishment 2020
Prices
All prices on thermtecnord.com are shown incl. VAT. All prices are shown in Danish kroner, Swedish kroner, Norwegian kroner, or Euro. There is no credit cards and/or other charges and fees applies. Total cost will be displayed in full before the end of the purchase.
Delivery
We are always trying to send the order as soon as possible and customer can expect to receive the item in 1-7 business days after purchasing.
All items are shipped with DHL, Post Nord, or UPS.
For all orders, a shipping is added based on the applicable shipping calculations on our website.
We will send Track and Trace Number of Delivery, where customer have the opportunity to follow the package.
At the same time, the package is also insured according to DHL/UPS applicable rules on lost packages.
Kamado ApS cannot be held in charge of delays at DHL/UPS.
In the event of much delayed (several days) or decidedly missing deliveries, Kamado ApS naturally submits a new delivery free of charge.
All items are delivered only as long as stocks are available and reservations are made for backorder as well as discontinued goods.
Reservations are always made for printing errors, inventory management errors and price changes.
Invoice
An invoice is always attached to the order. Please save this invoice in case of complaint.
If customer wish to receive a new copy of the invoice per e-mail, please contact us by e-mail: info@thermtecnord.com
Full return policy
Kamado ApS provides 14 days full right of withdrawal, applicable from the day the goods are received.
If customer regret the purchase it is given14 days to return the item.
Customer have a duty to return the item in substantially the same condition and quantity as it has been received.
Items returned must not be used or damaged and must be returned in original packaging.
Customer must pay the costs associated with returning the item.
Please enclose information of name, invoice number, and that customer want the money back, preferably written on a copy of the invoice.
Further, please provide registration number and account number and the amount will be returned as soon as possible.
Exchange
Any item can be exchanged within 14 days. Customer have to pay the freight for goods returned.
Kamado ApS sends your exchanged item free of charge. Customer have a duty to return the item in substantially the same condition and quantity as it has been received.
Items returned must not be used or damaged and must be returned in original packaging.
Returned goods are assigned information with name, invoice number and which item customer want instead.
Items can only be exchanged for goods at the same or lower price (then customer will receive the balance paid). If customer want a item at a higher price, please place a new order.
Incorrect address or not picked up parcel
If it has been written incorrect address or missing delivery information and DHL/UPS cannot deliver your package or customer do not pick it up at the post office within the specified time so the package will be sent back to us, customer will be liable for a handling /shipping fee of 20 Euro,- if we have to send the item to customer again.
It is a customer duty to check if he entered the correct information so that Post Denmark has the opportunity to deliver your package.
Complaint
Kamado ApS grants 24 months warranty in accordance with the Purchasing Act, extensive deficiencies found in the normal use of the goods.
The right of complaint does not cover errors, damage or wear and tear, directly or indirectly arising from incorrect operation, poor maintenance, violence or unauthorized intervention.
Complaints about errors and deficiencies must be notified to Kamado ApS within a reasonable time after the defect or defect is discovered or should have been discovered.
In connection with complaints cases, Kamado ApS incurs return costs to a reasonable extent.
Returned goods are assigned to information about your name, invoice number and what is wrong with the item.
Items returned with a complaint are replaced by a new delivery within 7 days of receipt.
If compensation is not available, the amount paid will be credited within 7 days.
The defective item is sent to:
Birkehaven 515
2980 Kokkedal
In case of errors, deficiencies or possibly Failed deliveries please contact: info@thermtecnord.com or phone: +45 53 62 34 16 before the defective product is returned.
Note that we do not receive packages sent by Requirement.
Refund is done by a bank transfer to your bank account. Kamado ApS has for this need for information about the registration number and account number for your bank account.
Creditcard payment
Kamado ApS receives the following credit card:
- Dankort
- Visa
- Mastercard and Eurocard
- Visa Electron
In the payment phase you will be informed which items you have ordered as well as the total price.
When you choose to go to the checkout you will be taken to an encrypted and secure server where you enter the following:
- Credit card number
- Expiration date
- Control digits (found at the back of your card)
Then press 'Approve'.
The amount is only deducted from your account when the item is shipped from Kamado ApS
If you do not complete these fields correctly, Kamado ApS cannot complete your order.
When ordering you will receive an order confirmation per. E-mail where you can print your invoice.
If you want an invoice sent by mail, please write this in an email to us at info@thermtecnord.com
When paying with Anday, we will raise the first payment when the item is shipped. Then you pay a monthly allowance on the last weekday in the next three months. This benefit depends on your order total and payment plan. If you pay all installments on time, there are zero interest and fees. If you return your purchase, your agreement with Anday will automatically cease. Read more about terms for using anybody here: https://en.Aanyday.io/Terms------------ CONDITIONS/SHOPER.
Security
Once customer have collected the items in shopping cart and would like to pay, customer will automatically be redirected to a so -called secure server.
From here, all communication between customer and the server is encrypted with SSL (Secure Socket Layer) encryption.
This encryption ensures that no one can intercept or intercept the information customer enter.
The transmission itself is approved by PBS and ensures the greatest possible security around the transaction.
When customer are in a safe zone, at the bottom of browser window, a small “Secure Server” icon appears. (Read more about payment online at http://www.betaling.dk)
Personal Data Policy
In order for customer to enter into an agreement with us at Kamado ApS, we need the following information:
- Name
- Address
- Phone number
- Email address
We make the registration of customer's personal information for the purpose of delivering the item.
The personal data is registered with Kamado ApS and stored for five years, after which the information is deleted.
When personal information is collected through our website, we ensure that it always happens when giving up customer's express consent, so that customer are informed of exactly what information is collected and why.
The data controller for Kamado ApS has access to the information that is registered about customer.
The data controller at Kamado ApS is, tel: +45 53 62 34 16
We do not store customer information encrypted. We do not transmit customer information encrypted.
Information provided to Kamado ApS is in no way passed on or sold to third parties, and we do not record any sensitive information.
As registered with Kamado ApS, you always have the right to object to the registration. Customer also have the right to insight into what information has been registered.
Customer have these rights under the Personal Data Act, and inquiries in connection with this are directed to Kamado ApS via e-mail info@thermtecnord.com
Cookies
At Kamado ApS, cookies are used for the purpose of optimizing the website and its functionality, thus making the visit as easy as possible for you.
You can delete cookies from your computer at any time how depends on your browser.
Log statistics
We use a log statistics at Kamado ApS which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website it is abandoned, etc.
The log statistics are used only for the purpose of optimizing Kamado ApS
Authorization of strife
If customer want to complain about the made purchase, please contact info@thermtecnord.com
If we fail to find a solution, customer can file a complaint with:
The Competition and Consumer Agency's Center for Complaints Solution, Carl Jacobsens Vej 35, 2500 Valby, viawww.forbrug.dk
Customer can also use the European Commission's online complaint portal, which will be mainly relevant if customer is with residence outside Denmark.
Customer will find the complaint portal here:http://ec.europa.eu/consumers/odr/
If there is any other questions regarding Terms and Conditions, please contact info@thermtecnord.com